AI adoption fails when nobody owns the workflow.

Diagnose

The usual first engagement: a focused 5–10 working-day diagnosis of one workflow and one decision owner.

Participants

One accountable workflow owner plus 2–5 product, engineering or operations people who perform the work.

Bring

The current workflow, its owner, failure examples, data boundaries and any existing evidence.

Work

Owner interviews, workflow mapping, constraint review and an AI-fit assessment.

Receive

A prioritised workflow map, ownership gaps, an AI-fit decision and an evidence plan.

Decision

Pilot, solve without AI, gather missing evidence or stop.

Prerequisite

Access to the owner, representative examples and a reviewable data boundary.

Stop conditions

No accountable owner, unusable source material or a value case weaker than the validation cost.

See the diagnosis

Review an illustrative deliverable

The Italian service page shows the process, the decision produced and the conditions for stopping.

Implement

Turn the selected opportunity into a piloted workflow with named owners, review points and evidence for the next decision.

See an implementation

Adopt

Define approval, escalation, monitoring and adoption practices around the decisions the workflow changes. The deliverable is a set of controls the team can operate.

Discuss adoption